Reviews
Google and TheFork review management for restaurants
Before booking a table, most people look at reviews first — not the menu. We connect and manage your restaurant's reviews on Google and TheFork, turning happy guests into your best marketing.
Why reviews weigh so heavily
On a map full of similar-looking options, the review is often the tiebreaker. Google uses the volume and quality of reviews as one of the factors deciding which restaurants show up first in a local search — which means good reviews don't just convince the guest, they also help the restaurant get found in the first place.
What we handle
We connect the restaurant's Google and TheFork profiles to the rest of its digital presence, and take responsibility for monitoring and managing incoming reviews — so none get forgotten or left unanswered for weeks.
One place to track it all
Google and TheFork are different platforms, with different dashboards. Instead of logging into each one separately to see what guests are saying, we centralize the monitoring as part of the same service that already manages your menu and social media.
What stays on your side
You keep full ownership and access to your Google Business Profile and your TheFork listing — we don't create new accounts or replace yours. What we do is manage the day-to-day inside them, with your knowledge.
A bad review doesn't disappear — but it can be managed
It isn't possible, or right, to try to delete a less positive review. What makes a difference is replying to it: a thoughtful response shows anyone deciding where to eat that there's someone on the other end taking the feedback seriously. Ignoring reviews — good or bad — is usually what counts more against a restaurant than the criticism itself.
Review management FAQ
Which platforms are included?
Google and TheFork.
Do I lose access to my profiles?
No. You remain the owner of your Google Business Profile and your TheFork listing — we manage the day-to-day, we don't replace your access.
Does this help the restaurant rank better on Google?
Review volume and quality are among the factors Google uses to order local search results, so actively managing reviews tends to help visibility — though it isn't the only factor at play.
Does this work together with the digital menu and social media?
Yes. It's part of the same set of digital services, managed in a coordinated way rather than separately.